TERMS AND CONDITIONS
Your contract is with Sidi Mouja Surf Morocco. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including extra insurance, cancellations, and amendment charges. No booking contract exists between Sidi Mouja and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Risk acceptance/entry form
It is a condition of entry onto each trip that the risk acceptance waiver must be read, and agreed upon before arrival. In booking with Sidi Mouja, the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional or less demanding and active holidays. In accepting the risk involved passengers acknowledge the decision to travel has been made after due consideration or relevant travel information and no liability exists to Sidi Mouja or the service provider.
Responsibility Sidi Mouja may act as an agent in the arrangement of travel services (e.g. Marrakesh transfers are not supplied by Sidi Mouja) and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Transfer Companies ) will have additional booking conditions. As agents for these providers, we do not take responsibility for any omission, default, neglect, or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for the reservation to be completed.
All prices are in Euros. Upon making your booking the price of your holiday will not normally be subject to change, however, we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels, or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
Down payment by bank transfer as stated in the booking confirmation. Arising bank transfer or currency exchange fees need to be paid by the client. A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non-refundable.
Our cancellation policy is designed to be as flexible as possible. If you need to cancel your booking due to ‘force majeure’—such as unforeseen events beyond your control—we will issue you a voucher. This voucher can be used for a future stay or transferred to someone else and is valid for an unlimited period, allowing you to book at your convenience. Please contact us to discuss your situation, and we will be happy to assist you in rescheduling your visit.
Sidi Mouja holidays start and finish was stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence, and loss of earnings, caused by a delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
While staying with Sidi Mouja, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Sidi Mouja reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Everyone booking a holiday with Sidi Mouja must have full travel insurance. Sidi Mouja accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently.
In the event of poor weather or poor surf, the passenger shall have no claim against Sidi Mouja or the operators.
Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require an additional waiting time at your airport or Hotel. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. Sidi Mouja takes no responsibility for death or personal injury caused by the use of this service. All transfers not to Agadir airport are booked on behalf of the client and no contract will exist between Tamri House and the client for the provision of this service. All monies for such services are payable directly to the service provider. Sidi Mouja accepts no responsibility for injury, loss, damage, accident, delay, irregularity, or costs incurred that may arise from the use of these services. Sidi Mouja can give no guarantee of exact times or arrival or departure of any service and will not be liable for failure to make connections to other services.
It is your responsibility to ensure you have a suitable level of fitness to undertake your surf trip or yoga retreat. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. Sidi Mouja reserves the right to ask for a current medical certificate stating you are fit to partake in a trip. Any medical expenses or related costs incurred during your trip are not the liability of Sidi Mouja.
It is the passenger’s responsibility to carry a valid passport and has obtained the appropriate visa when traveling with Sidi Mouja. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.